Milton Keynes Hospital

Milton Keynes Hospital 2018-10-23 Person 5 5 0

On Saturday the 20th of October I was silly enough to hurt my finger. I visited A&E at Milton Keynes where I received excellent care. I would like to say thank very much to all those who helped me. Scott Booden Newport Pagnell

Milton Keynes Hospital 2018-10-17 Person 3 5 0

I recently attended an appointment with a stroke specialist, Dr Benham, on referral from my GP, to address recent 'attacks' of stroke symptoms I have begun to have over the past week. I suffered a stroke at the beginning of September that in general I have recovered well from, so the onset of these new, more severe symptoms were concerning. I had hoped to share these concerns with the doctor and work with him to better understand why I might be experiencing them, what might have caused them to suddenly begin after a month of no symptoms since the stroke itself, and what options there were for further investigating these causes and more effectively targeting treatment so I could avoid these attacks and feel safe to resume a normal life. In the end the doctor provided some help referring me to other specialists who I'm hopeful will aid in this process, but during the appointment both I and my husband who was accompanying me found the doctor to be quite rude and disrespectful to both of us. Throughout the appointment he constantly asked us questions such as 'why have you been put on this medication? Why did your GP refer you to me?' but when we tried to answer these questions he would interrupt us and talk over us almost immediately. We tried to explain our primary concerns and he reasons we were meeting with him, as we saw them, only to feel like our concerns were repeatedly cast aside and ignored. From our perspective it felt as though he was making up his mind on critical issues very quickly and without hearing us out, then refusing us any chance to provide further information that we felt might be important to my case. My hope is that the referrals to other specialists will ultimately provide the care that I am seeking in order to resume a normal life, but our meeting with Dr Benham left both my husband and me feeling frustrated, ignored and like concerns of great importance to us had been dismissed out of hand.

Milton Keynes Hospital 2018-10-06 Person 1 5 0

I am writing this on behalf of my mother who was admitted to A&E on Thursday 5 October. She had been discharged the day before but was still unwell. We waited over 4 hours in A&E from 18.30 - 23.45. During that time a nurse was unable to take blood so said a doctor would do it. He arrived 2 hours later and I tried to explain her history (she has alzheimers) he snapped that he was only taking blood and did not need to know. I asked why she was admitted and he said told me, without making eye contact. I asked the senior nurse to clarify and she said mum's heart rate was fine and sepsis check was just a precaution. The doctor threw down the needle and vials in his temper, as he was clearly wrong, and told the nurse to deal with it, referring to us, before stomping off. This was Dr Armit Gherra. The nurse, who was professional and calm throughout, was Elinor Fox. We had to sit on the floor for the first 2 hours as there were no chairs available, and mum didn't get a pillow for 2 hours either. Just before mum was allocated a bed in ward 1 it was explained to us that as she was a discharge failure the A&E staff would not treat her, she would go straight back to her previous medical team - if so, why did a nurse and a doctor try to take blood?? - which, incidentally, was never followed up and taken and why was this not explained when we first arrived? Something should be said to Dr Gherra about his attitude. None of us want to be there, and whilst we understand that they are very busy and probably tired, there is no justification for his behaviour. We stayed courteous throughout even though it was very distressing for mum as she needs an air mattress and pillows either side of her to keep her in place. My husband and I had to keep repositioning her in the bed as she slipped down and sideways. Over 4 hours was a long time for her to be left in those conditions, given her alzheimers. The nurse was very good, as was the nurse who was helping her, Michelle. They should be congratulated on providing the best care they could under the awful circumstance of a very full department. The doctor could take a leaf out of their book, he is a disgrace and I would never want to be treated by him. I will certainly make this known to as many friends and relatives as I can.

Milton Keynes Hospital 2018-10-04 Person 5 5 0

I had such a good experience yesterday at MKUH. The treatment itself was unpleasant, but everybody involved, from the person at the desk who greeted us to those who performed the treatment, could not have made a better effort at making it as good as possible. I felt I was in good hands at every stage - people took the time to explain what was going on, and made sure I was happy at every stage. Afterwards everything was explained to me in simple but precise terms. Me appointment was for 10:15, but it was after 11 when I was actually seen by anyone. This is fine: it was very busy, but perhaps somebody could have given me some idea of how long the wait would be. This would literally be my only criticism, everything else was as good as it could be. A big thank you to everyone involved, I'm so proud of the NHS, and so pleased with my treatment at MKUH

Milton Keynes Hospital 2018-09-27 Person 2 5 0

I was asked to arrive at 730am, On arrival name was called and we were taken to a waiting room, no explanation of what to expect. Seen by anaesthetist and HCA, relevant discussions and paperwork completed, however discussions take place in a room within the waiting area which can be over heard. I was advised to get ready for theatre at 1130 as l was due in theatre at 1230. I went down after 2 pm. It's not the wait l particularly mind, it's the lack of communication. Initially why not explain the procedure, that you will be seen by the anaesthetist etc, and why you need to be there at 730 when your surgery isn't until 1230. I fully appreciate there maybe delays, if lists are running late but communicate this, no one came and said a word to me after l was seen by the HCA, you are literally abandoned in the waiting room. Staff are polite but please communicate.

Milton Keynes Hospital 2018-09-22 Person 5 5 0

After a trip over a kerb when I landed on my face, we decided to go to A&E because my cheek was swelling fast and my nose was bleeding. After reception where brief details were taken, I was seen by a triage nurse who thought I should see Gladys in minor injuries. She was the most lovely, caring and funny nurse/practitioner and was very thorough, and arranged for a doctor to see me for a X-ray to my cheekbone. Again after a short wait I was xrayed and the doctor confirmed no break but to take pain relief and see my GP with any further concerns. Everyone we had contact with on Friday 21st Sept at about 9am were kind, caring and thorough and didn’t judge this silly older lady for tripping up in the first place. Thank you NHS you are all wonderful.

Milton Keynes Hospital 2018-09-17 Person 5 5 0

My 16 year son - Ollie Thomas - attended the accident unit on Sat sept 15 about 5.45 with a shoulder injury. i want to thank all the staff from from the front desk through to x-ray, minor injury doctors and finally the orthopaedic consultant. In particular thanks go to Dr Gherra who was able to give an quick initial diagnosis after the x-ray but did so with humour and compassion and importantly called for the opinion of the consultant as the initial thought that the injury was a fracture dislocation. Finally thanks go to Mr Loubani who was able to provide the final diagnosis which hopefully was less serious although we will find out more at the fracture clinic. Mr Loubani was able to answer many of our follow up questions and again did so with humour and took the time to walk through the x-ray images in detail. Very helpful when I kept asking questions! My son tends to attend accident until a lot due to his sports injuries, but each time we have received first class service at MK and this continued again on the weekend. Please pass on our thanks to Dr Gherra and Mr Loubani and to those whom I did not find names.

Milton Keynes Hospital 2018-09-13 Person 5 5 0

I believe i was very well looked after by the midwives during my stay and the delivery of my baby at Milton Keynes hospital. I received great medical care. The staff were very attentive and caring.

Milton Keynes Hospital 2018-09-10 Person 4 5 0

Spent the best part of a day in A&E with elderly mother who had collapsed. Being severely deaf and suffering with Alzheimer’s she isn’t always the easiest patient to deal with but despite the department being very busy she was thoroughly checked over and multiple tests undertaken to establish the cause of the collapse. She was treated with kindness and respect by the vast majority of the staff.

Milton Keynes Hospital 2018-09-06 Person 5 5 0

Earlier this year I had successful cataract surgery in both eyes. Although the Eye Clinic is extremely busy I was treated in a friendly considerate manner by everyone I saw. I was very nervous so this was very reassuring.